Location: Force Headquarters – Central Park Complex, Manchester
Salary: £18,951 to £ 20,199 per annum
Hours: 36.25 hours per week
Please note that applying for this vacancy you must be available for the duration of the 4-week Call Handling course starting 9th November 2020 and 4th January 2021.
As a GMP Call Handler you will be the first point of contact offering immediate emergency telephone support to the diverse communities of Greater Manchester, during times of personal crisis, including real life or death situations.
Every call is different, your role will be to:
– Answer 999 emergency calls and 101 non emergency calls, acknowledging that each caller is different.
– Obtain relevant and specific information from the caller, and then decide the correct response required.
– Keep the caller calm so that they can provide you with all of the important facts about the incident; providing reassurance, advice and support.
– Create incidents to help GMP deploy relevant police resources.
Closing Date: Sunday 23rd August